ESO SUN - Canvas Shopper

We offer returns or exchanges within 7 days of receiving the order.
You can return the product in exchange for a shopping voucher, a different product or money back.
We ask you to take note of the following exceptions to our return and exchange policy:

Discounted items are final and cannot be returned or exchanged.
Returned items must still have the label and must be returned in the original packaging.
Returned items must not show visible signs of wear or use.

To initiate a return or exchange, complete the following steps:

Access our website and contact us via the "CONTACT US" section by entering all the required data on the form, the order ID and the reason for the request,

• indicate the products you wish to return or exchange giving us a clear reason.
• Print the purchase confirmation you received by email.
• Send all items to the address that will be provided to you by email confirming the return approval.

Any shipping costs are borne by the applicant.

The delivery will be fulfilled on working days (from Monday to Friday). Orders usually ship within 1-7 working days depending on payment confirmation and your selected delivery address and availability of your items in the warehouse.
You will find the applicable delivery costs at the order checkout when you purchase online, on the Order Confirmation.
The Product(s) will be delivered to the delivery address you specify in your order.
Once your order leaves our warehouse, our courier will send you a text message. This will include your tracking number and a link to the tracking information.
Once your order has been prepared for dispatch or has been dispatched, we may be unable to change the delivery address.
If you have not received your dispatch notification email, please contact us.
If you provide a home address which has a reception or concierge service, our carrier will deliver to the concierge. The concierge can sign for the delivery as long as they have a fixed location in the reception or within the building.

Missed a delivery?: In the event that no one is available at the address at the time of delivery, a note will be left to advise you whether your order has been left in a safe place, such as a neighbor, or if you need to contact the carrier to arrange a new delivery time. If the estimated delivery date showed in your dispatch email has passed and you have not received your parcel, please contact us. We will investigate with the carrier and strive to deliver your order as soon as possible.

Damaged orders: If you only find damage after receiving the delivery, please contact us via mail. Will contact the delivery service directly to resolve the issue as quickly as possible. We will make every effort to keep you informed of the progress of our investigation.